help
Frequently asked questions
Customisation, delivery, returns, payments and tracking. If yours isn't here, the studio will answer it.
Ask the studioWhat does The Design Essentia make?+
Bespoke gifting and packaging: wedding invitation boxes, trousseau packing and favours; corporate gifts; housewarming, baby-announcement, anniversary and birthday gifts; festive hampers for Diwali, Holi and other celebrations; and the Kansa collection of bell-metal tableware. Everything is listed under the collections.
Can a piece be customised?+
Yes. Most pieces can carry a name or a monogram, and colours, contents and quantities can be tailored. For anything beyond the options on a product page — or something designed from a blank page — write to us through the Contact page with the occasion, the date and the quantity.
Do you take wedding and corporate orders in quantity?+
Yes, these are the studio's speciality. Timelines depend on the quantity and on how much is being customised, so it helps to write to us as early as you can.
How long does delivery take?+
Ready pieces are usually dispatched within 1–2 business days and delivered within 3–7 business days, depending on your location. Made-to-order and personalised pieces take longer; the timeline is confirmed when you order.
What does shipping cost?+
Any shipping charge is shown at checkout before you pay.
What is your returns policy?+
Unused pieces in their original packaging can be returned within 7 days of delivery. Made-to-order and personalised pieces cannot be returned unless they arrive damaged or incorrect. Raise a request from My Account → Refunds, or write to us.
What if my order arrives damaged?+
Tell us within 24 hours of delivery, with a photograph of the piece and its packaging — through the Contact page — and we will replace it or refund you.
Can I cancel an order?+
Yes, until it has been dispatched — or, for made-to-order pieces, until work on it has begun. Go to My Account → My Orders, or write to us.
Which payment methods do you accept?+
All major credit and debit cards, UPI and net banking through our secure Razorpay checkout, and Cash on Delivery where it is offered at checkout.
How do I track my order?+
Sign in and go to My Account → My Orders to see the status of every order, including courier tracking once it ships. Track Order at the top of any page takes you there.
Can you include a gift message?+
Pieces arrive gift-ready. If you would like a message card included, write to us through the Contact page with your order number and the wording.
How do I reach the studio?+
Write to us through the Contact page or by email at any time. We reply to every enquiry within one working day.