policies

Returns & Refunds Policy

We want every piece from The Design Essentia to arrive exactly as intended. If something isn't right, this is how returns, replacements, refunds and cancellations work. This policy applies to products purchased in India by the original purchaser with a valid order.

7-Day Returns

You may return most ready-made pieces within 7 days of delivery, provided they are unused, undamaged and in their original packaging with everything they arrived with.

The following cannot be returned unless they arrive damaged or incorrect:

  • Made-to-order, customised or personalised pieces — anything produced to your brief, name or monogram
  • Wedding, corporate and other orders produced in quantity for an event
  • Perishable contents such as sweets, chocolates, dry fruits and flowers
  • Candles, fragrances and similar items that have been opened or used
  • Items marked non-returnable on the product page

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, tell us within 24 hours of delivery with a photograph of the piece and its packaging. We will arrange a replacement, or a full refund if a replacement is not possible. This applies to made-to-order pieces too — an error on our part or damage in transit is ours to put right.

Refunds

Once a returned piece reaches us and passes inspection, the refund is issued to the original payment method within 5–7 business days. Cash on Delivery orders are refunded to the bank account or UPI ID you provide. Shipping charges, where applied, are non-refundable unless the return is due to our error.

Cancellations

Orders can be cancelled from My Account → My Orders until they are dispatched. Made-to-order pieces cannot be cancelled once work on them has begun. Prepaid cancellations are refunded in full within 5–7 business days.

How to Raise a Request

Raise a return from My Account → Refunds, or write to the studio: